At wsvxmushz.com (“we,” “our,” or “us”), customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. This policy explains the terms and conditions for returning or exchanging items purchased from our store.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging with all tags, labels, and accessories intact.
  • You must provide proof of purchase (order confirmation or receipt).
  • Return or exchange requests must be initiated within 30 days of receiving your order.

2. Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, the following items are non-returnable and non-exchangeable unless defective or damaged:

  • Perishable goods (e.g., pet treats, food).
  • Customized or personalized products.
  • Gift cards.
  • Items purchased during final clearance sales.

3. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
We may require photo or video evidence to verify the issue. Once confirmed, we will arrange for a replacement, exchange, or full refund, including shipping costs.

4. Return Process

  1. Contact Us
    Provide your order number, details of the item, and reason for return via our website contact form.
  2. Approval
    Our customer service team will review your request and provide return instructions, including the return address.
  3. Shipping the Item Back
    • Customers are responsible for return shipping costs unless the return is due to our error.
    • We recommend using a trackable shipping service.
  4. Inspection & Refund
    Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to your original payment method.

5. Exchanges

We only replace items if they are defective, damaged, or if you need a different size (where applicable). Please note that exchanges are subject to product availability.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check your bank account.
  • Contact your credit card company or bank.
    If you have done all of this and still have not received your refund, please reach out to us via our website contact form.

7. International Orders

For international returns or exchanges, shipping times may vary. Customers are responsible for any customs duties, taxes, or import fees associated with returns.

8. Contact Information

If you have any questions regarding this Return & Exchange Policy, please contact us through our website:
Website: https://wsvxmushz.com