1. What products do you sell?

We offer a wide range of high-quality pet products, including toys, accessories, grooming supplies, bedding, and more — carefully selected for the safety, comfort, and happiness of your pets.

2. How do I place an order?

Simply browse our online store, add items to your shopping cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

3. What payment methods do you accept?

We accept major credit cards, debit cards, and secure online payment options. Available payment methods will be displayed at checkout.

4. Do you offer international shipping?

Yes. We ship to many countries worldwide. Shipping costs and delivery times vary depending on your location and chosen shipping method. Please see our Shipping Policy for details.

5. How long will it take to receive my order?

Delivery times depend on your location and selected shipping option:

  • Domestic Standard Shipping: 5–10 business days
  • Domestic Express Shipping: 2–5 business days
  • International Standard Shipping: 7–20 business days
  • International Express Shipping: 5–10 business days

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via our order tracking system. You can use this number to check your delivery status online.

7. Can I return or exchange an item?

Yes, eligible items can be returned or exchanged within 30 days of delivery. Please see our Return & Exchange Policy for detailed terms and conditions.

8. What if I receive a defective or damaged product?

Please contact us within 7 days of receiving your order, providing photos or videos as proof. We will arrange a replacement, exchange, or refund.

9. Do you offer free shipping?

Free shipping may be available during promotional campaigns or for orders that meet a specific purchase amount. Any such offers will be displayed on our website.

10. How can I contact customer service?

You can reach us through our website contact form or via our official social media channels. Our team typically responds within 24–48 business hours.